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Privacy Policy

We value transparency and handle your information with care, clarity, and respect.

🔒 Your data is protected
📧 No spam policy
💳 Secure payments
📜 Transparent usage

What Information We Collect

When you make a purchase, attempt to make a purchase, or interact with our store, we may collect certain personal information such as your name, billing address, shipping address, payment details, email address, and phone number.

How We Use Your Information

We use your information to process transactions, fulfill orders, provide customer support, communicate with you, improve our store experience, and maintain the security of our services.

Marketing Communications

With your permission, we may send you emails about our products, store updates, and promotions. You may unsubscribe from marketing emails at any time.

Consent

By providing your personal information to complete a transaction, verify a payment method, place an order, arrange for delivery, or return a purchase, you consent to our collecting and using that information for that specific purpose.

Third-Party Services

We may use trusted third-party service providers to support payments, shipping, analytics, and store operations. These providers only receive the information necessary to perform their services.

Payment Information

If you choose a direct payment gateway to complete your purchase, payment data is processed securely in accordance with applicable payment security standards, including PCI-DSS requirements.

Security

We take reasonable precautions and follow industry best practices to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Cookies

Our store may use cookies and similar technologies to improve your browsing experience, understand site usage, and support core store functionality such as cart and checkout features.

Your Rights

Depending on your location, you may have rights related to access, correction, deletion, or restriction of your personal information. To make a request, please contact us directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updated versions will be posted on this page.

Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at sales@aurorapet.com.